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Scottish Landscape Artist
Terms and Conditions
- Consumer Rights Act 2015. Neilan Finlay Art conforms to the Consumer Rights Act 2015. All products on this website are of high quality and described as fully and as accurately as possible. Due to the artistic nature of the products for sale, please be aware that the colours within images of the work shown will vary slightly from screen to screen depending on the device that you use to view the site.
- 14 days 'cooling off' period. In the unlikely event of you changing your mind about your purchase, you have the right to a 'cooling off' period from the time you placed your order up to 14 days from the day you receive your goods during which you can cancel your order. You then have 10 days to return the items from the date you notified us that you intend to do so. At Neilan Finlay Art we will accept return items or exchange your goods within this timescale, provided they are in their original condition and original packaging.
- Non delivery of goods. When entering your address details on our site please ensure all information is 100% accurate. Neilan Finlay Art cannot be held responsible for non delivery of your order for this reason. You, the customer, will be required to pay for goods returned to us in the event of an incorrect address, or if you do not make alternate arrangements to receive the goods if you will not be at home.
RETURN AND REFUND POLICY
Goods damaged in transit can be a frustrating experience. In the unfortunate event that your Neilan Finlay Art goods arrive damaged, please reach out via email as soon as possible. To assist us in processing your claim under the Consumer Rights Act 2015, send us a photograph of the damage, including the packaging, within 7 days of receipt. Let us know if you prefer a full refund or a replacement. For faulty goods, you have 30 days from receiving your order to claim a full refund for items that are of unsatisfactory quality, unfit for purpose, or not as described. Please inform us by email promptly after receiving your goods. Returns should be sent to Carrol Finlay, 10A Headrigg Road, West Kilbride KA23 9JE, in accordance with our return and refund policy.
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